We have a great opportunity for an experienced Calibration Lab Manager to join our team in Addison, IL. In this role, you will be responsible for directing the operation of a technical service branch offices that provides calibration, maintenance, and repair of complex electronic, mechanical and process control assemblies and instrumentation, under the guidance of the District Manager. Tektronix will invest in your personal and professional growth by providing you with education and training opportunities to keep current in your field. The work environment is customer-focused, fast-paced, and high-energy.
Achieve business objectives (revenue, profitability, core growth, and operational performance) in an entrepreneurial atmosphere with limited direct supervision from the District Manager.
Manage branch P&L to include planning, budgeting, staffing and leading a cross-functional team of technical, logistics, customer service, and sales personnel.
Develop, recruit and retain personnel resources to build an effective team.
Implement the quality management system to achieve customer fulfillment, support new business, and achieve market growth.
Own the customer relationship; establish and foster customer intimacy through routine interaction with key customer representatives.
Partner with sales counterparts on new business opportunities to develop support strategies that will facilitate achievement of annual business objectives.
Manage employee relations to ensure a progressive workforce.
Support and enhance the “Fortive Business System” culture by driving continuous improvement in all areas of business and personally utilizing Growth, Lean and Leadership tools.
Promote the use of right FBS tools to analyze and solve high-priority problems, ensuring process based countermeasures and root cause analysis.
The successful candidate will possess the following combination of education and experience:
U.S. Citizen or U.S. Permanent Resident Status required.
Minimum of 3 years’ experience (5++ years preferred) in a supervisory/management role required preferably in metrology or a related technical industry.
Experience managing a "technical service" preferred.
Preferred minimum of 5 years of technical experience in the metrology field with a demonstrated expertise in electronic equipment calibration or physical/dimensional calibration.
Experience managing through influence in a matrix environment preferred.
Bachelor’s degree required.
Solid experience in attracting, recruiting and retaining top performers.
Strong communication, human relations, and team building skills along with accomplishments in leading, motivating, training, and developing subordinates.
Demonstrated achievements in meeting revenue objectives by developing and managing new business opportunities in a high-technology service industry a plus.
Demonstrated success with planning, organizing, and time management.
Microsoft Office proficiency (PowerPoint, Word, Excel, & Outlook) and industry specific software.
Must have a valid driver's license and a clean driving record.
Tektronix is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of ...world-changing technologies. Realize your true potential at Tektronix – join us in revolutioneering a better tomorrow.