The Doctors Company is seeking atelecommuting Patient Safety Risk Manager in the Northern Florida area.
Do you have what it takes to be a part of a team of creative, innovative, data-driven, and highly professional patient safety risk managers? The Department of Patient Safety and Risk Management is a collaborative team of patient safety and risk management professionals who support our mission to advance, protect, and reward the practice of good medicine.
We provide industry-leading education and consultation in support of nurses, physicians, and healthcare organizations who are seeking to improve patient outcomes, increase reimbursement, and provide safe healthcare services. We’re looking for great candidates to join our effort to help improve the quality of healthcare and reduce the risk exposure of medical malpractice claims.
Responding to members’ questions (24/7 availability and e-mail access)
Providing consultation to members regarding risk management solutions (phone/e-mail communications or in-person discussions)
Providing, directing and assisting members with available resources including (tool kits, CME, data analytics, articles, self-assessment tools, etc.)
Delivering solution-focused risk management and patient safety consultation to members in a cost- effective manner
Delivering live and web-based CME and non-CME training
Providing Patient Safety/Risk Management services and documents
Developing service plans for large accounts including documentation and Nova entry
Participating in and contributing to Operational Reviews and Roundtables
Proactively identifying alert topics and sending members general alerts related to their practice
For assigned accounts and territories, provides input to regional implementation plans.
Business Development Relationship Development:
Identifies and shares new business opportunities with the account team
Participates and contributes to analysis of submissions and presentations to new business opportunities
Develops account relationships with large accounts including the development and implementation of service plans
Develops relationships with the direct sales team and independent agents to assist where needed in the production and retention of business
Risk Identification and Solutions:
Works with Underwriting and Claims to analyze and provide solutions for accounts with loss ratios exceeding expected performance
Supports the development of general service plans using closed claims data that address specific physician specialties, entity types, healthcare procedures, patient comorbidities, patient diagnoses, and other factors that contribute to patient injury
Gathers risk data (e.g. account-level, specialty comparison) and shares with account team members for risk analyses and solutions
Participates in the development & updating of CME and non-CME training as approved by Regional Leader
Identifies requested training trends and share with management to develop articles and on-line training
Technical Knowledge and Professional Development:
Completes required training and maintains proficiency in the use of identified PS/RM tools and products
Maintains professional training and certifications through continuing education and training
Develops and maintains proficiency in the use of data analytics, benchmarking and data driven solutions for large and standard accounts
Shares observations and ideas for products/services with PS Department leaders learned from experiences in communicating with office practice managers and members
Other Duties as Assigned
a) Participates in identified projects and tasks as assigned
Master’s degree or equivalent. Registered nurse or equivalent healthcare education preferred.
LICENSES OR CETIFICATIONS REQUIRED:
Registered nurse or equivalent healthcare education preferred.
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to solve practical problems and deal with a variety of set variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to identify patient safety/risk management needs and develop needed programs.
Ability to work with senior leadership of multiple organizations.
Ability to work with diverse personalities.
Ability to file alphabetically/numerically/chronologically/by color code.
Good organizational skills; exhibits accuracy when working with details.
Good communication, active listening and presentation skills.
Ability to exchange information clearly and concisely, present ideas, and report facts and other information.
Excellent organizational/planning skills.
Ability to work different shifts and varying hours, including overtime and weekends as necessary.
Ability to adapt to changes in the work environment.
Thorough knowledge of applicability of relevant laws and regulations.
Ability to attend meetings and training sessions, make presentations or perform other assignments at locations outside regular office.
Ability to manage multiple projects.
Ability to manage own workflow and resolve questions and problems with supervisor.
Ability to set priorities and maintain accuracy while meeting deadlines.
Ability to complete projects on time and within budget.
Ability to effectively influence actions and opinions of others.
Ability to maintain confidentiality of information processed, as appropriate.
Ability to travel frequently.
Excellent decision-making skills.
Superior ability to use a personal computer and most common Microsoft Office software including Outlook, Word, Excel, and PowerPoint.
Internal Number: 5082
About The Doctors Company
Our mission—to advance, protect, and reward the practice of good medicine—inspires all we do.
As the nation’s largest physician-owned medical malpractice insurer, we are fiercely committed to relentlessly defending, protecting, and rewarding our members with the industry’s most aggressive claims defense, unrivaled protection, and innovative rewards.