The Team Leader/ Sr. National On-Call Coordinator (NOCC) screens and evaluates donors with Recovery Member staff to ensure potential donors meet MTF’s criteria as established by the Medical Board of Trustees. They perform, coordinate and/or triage all functions of the Tissue Services recovery program/clients relating to the referral from donor sources; determining medical suitability with processor, obtaining appropriate authorization and medical/behavioral history, and coordination of recovery arrangements. The TL/Sr. NOCC is responsible for entering donor information into various donor databases. Additionally, they manage the workflow of referrals and ensures that shift performance adheres to established standards. They are expected to display respect for the donor and donor family at all times and maintain donor confidentiality. Individuals in this role must be able to work rotating shifts. This role is a based from a home office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides on-call donor screening and assigns donor numbers to partner programs as appropriate.
Thoroughly assesses each potential donor by strictly adhering to MTF donor screening criteria and SOP’s as outlined in the Technical Manual. Utilizes the NOCC Screening Guide and the Medical Director’s assistance in thoroughly assessing each potential donor. Collaborates with Recovery Members before and during the Recovery phase. Approves recovery if all criteria met.
Enters donor information into appropriate databases (e.g. DAS,Stat Trac, Donor Trac PLUS).
Communicates problems, issues to the appropriate Manager, departments and agencies for follow up (e.g. Regional Directors, Case Managers, Education Directors).
Maintains current knowledge base with latest FDA, AATB, and industry standard changes.
Functions as a Team Lead when on shift. Ability to Triage calls and coordinates work flow of referrals to ensure that the shift performance adheres to established standards. May act as AOC (Administer on Call).
Demonstrates proficiency in Donor Screening and Coordination of donor cases.
Works empathetically and professionally with families in crisis and deal with death and grieving families.
Provides families with information regarding donation and offers appropriate donation options. Completes Donation Authorization and Medical Risk Assessment.
Provides information and completes Consent and Medical Risk assessment with Living Donors.
Coordinates all aspects required for donation to occur including coordinating the recovery process with other participating agencies such as hospitals, ME/coroners, funeral homes, OPO’s and/Eye Banks
Completes and corrects donor documentation in timely manner.
Participates in Quality Assurance Program as defined by Standard Operating Procedures.
Attends departmental meetings and completes required training/reading to ensure compliance and to remain current on Tissue Banking issues and standards.
Communicates with internal and external clients with behavior and attitude that promotes MTF’s core values.
Assists with special projects and perform additional duties as assigned.
MINIMUM JOB REQUIREMENTS
Associates in Nursing or Biological Science; RN, BSN or higher or BS in Biological Sciences is preferred
3 years clinical or Tissue Bank/Organ Procurement Screening
1 – 2 years Approach/Authorization with Donor Families ; 3 + years of Medical or Tissue/Organ Banking experience is preferable
Specific Licenses and/or Certifications:
Current CTBS Certification or obtained within one year of hire
Specialized Knowledge, Skill, and Abilities*:
Strong interpersonal skills and the ability to work both independently and collaboratively as part of a team
Ability to listen, speak and record information simultaneously
Ability to type and maintain a minimum 30 wpm
Ability to work in a virtual environment
Effectively multi- task and problem solve and adapt to change quickly while meeting organizational goals
Strong Customer Service skills
Ability to work 37.5 non-standard hours per week including nights, weekends and holidays as schedule requires.
Through the generosity of tens of thousands of selfless donor families, the Musculoskeletal Transplant Foundation – the nation's largest tissue bank – has provided almost 4.2 million allografts to grateful patients. MTF is a non-profit service organization dedicated to providing quality tissue through a commitment to excellence in education, research, recovery and care for recipie...nts, donors and their families.
MTF was founded in 1987 by surgeons who understood the critical requirements needed to forge a world-class tissue bank; maintain the highest ethical standards when approaching families of potential donors; ensure the strictest safety standards during tissue recovery, processing and storage; and establish complete traceability to enhance safety for recipients. MTF assisted the American Association of Tissue Banks (AATB) in developing the guidelines that govern tissue transplantation protocols today. We are accredited by the AATB, follow FDA guidelines and are ISO 9001 certified.
Our singular focus on the respectful stewardship of the donated gift has shaped MTF over the years. Today, we are a national non-profit organization performing a vital mission that literally changes people's lives every single day.
Changing Your Life
MTF was voted 16th in the 2006 Best Places to Work in NJ survey for some very good reasons. Working at MTF is rewarding on many levels. You can take great pride in providing extraordinarily valuable services to patients across the country.. If you are seeking a career that offers both personal and professional satisfaction, look no further. In addition to becoming a member of a Foundation that is built upon the core values of Integrity, Teamwork, Accountability, Respect, People and Excellence, we also offer a very competitive compensation program and an excellent benefits program that includes PTO, 401(k), Medical/Dental/Vision, tuition reimbursement and more. Join a company where the mission is changing lives!