CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.
Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!
This position is responsible for managing the risk management function for the assigned CHI Franciscan Health (CHI-FH) facility to strengthen risk profiles through quality management and to improve patient safety, utilization of clinical resources and achievement of desired clinical outcomes. Work also involves collaborating with clinical service lines in carrying out performance improvement projects/initiatives relating specifically to risk management. An incumbent oversees various management-level work teams, providing support, expertise and guidance in: 1) the application of accepted clinical quality improvement methodologies/tools; 2) data collection and statistical/operational analysis; 3) risk assessment and outcomes measurement; 4) best practices research; 5) documenting and implementing process improvements; and 6) evaluating desired vs. actual clinical effectiveness of performance improvement efforts. An incumbent also provides litigation support for the FHS Legal Counsel, including chart review and discovery.
Manages and evaluates the operations/services of the assigned functional area to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with organizational values, professional standards, internal policies/standards/procedures, collective bargaining agreements and/or applicable regulatory requirements; facilitates the application of consistent practices relating to the function across the organization; modifies work-flow processes and/or internal auditing functions as necessary to improve performance/productivity; ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines; produces reports on key performance indices and other significant benchmarking metrics to FHS Leadership as required; collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity.
Serves on teams engaged in the development and updating of policies, procedures, workflows, tools and action plans; recommends, implements and evaluates new/revised standards, policies, procedures, guidelines, training materials and/or general communications in support of assigned functional area to ensure consistency with the philosophy/values of the organization and compliance with applicable regulatory/accreditation requirements; ensures that all functional activities are fully documented in accordance with the standards and practices of the organization; ensures that employees understand and apply internal guidelines appropriately.
Participates, as a key member of the management team for the assigned function, in short- and long-term planning activities, including the development/implementation of plans/projects to address current and future needs to support achievement of business objectives.
Interprets and ensures compliance with applicable internal/external legal and regulatory agreements, standards and requirements; keeps abreast of changing regulatory requirements/regulations, professional standards and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current operations; monitors impact on existing activities and identifies/implements effective response/solution while maintaining acceptable service levels and work quality.
Monitors and assesses current operations/services to identify opportunities and provide recommendations to Director for performance/process improvements initiatives; implements approved changes and ensures that staff receive the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives.
Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence.
Education/Work Experience Requirements
Bachelor’s degree in health administration, nursing, business administration or related field, graduation from an accredited school of nursing, and a minimum of six years of progressively responsible related work experience (hospital/health care risk management) that demonstrates attainment of the requisite job knowledge/abilities, including three years in a supervisory or management capacity.
An equivalent combination of additional qualifying work experience and education that demonstrates attainment of the requisite job knowledge/abilities may be substituted for the degree requirement.
Licensure/Certification • Current licensure as a Registered Nurse by the Washington State Nursing Commission. • American Society of Hospital Risk Managers (ASHRM) preferred.
The seeds for CHI Franciscan Health were planted in 1891, when the Sisters of St. Francis of Philadelphia established St. Joseph Hospital, now known as St. Joseph Medical Center, in Tacoma. Over the years, our health care ministry has grown with the enduring goal of fulfilling the spiritual, emotional and physical needs of the people we serve.