JOB TITLE: Process Improvement Project Manager- Research
DEPARTMENT: Clinical and TranslationalScience Institute (CTSI)
REPORTS TO: Director, Research Process Improvement
I. GENERAL SUMMARY:
Tufts Clinical and Translational Science Institute (CTSI) (https://www.tuftsctsi.org/), one of more than 60 organizations supported by NIH Clinical and Translational Science Awards (CTSAs), was established in 2008 to transform the scientific research process through education, collaboration, and the provision of infrastructure services. Tufts CTSI accelerates translation of laboratory research into clinical use, medical practice, and health policy. The Tufts CTSI Research Process Improvement (RPI) Program applies quality improvement methods to clinical and translational research, including identifying, analyzing, and improving upon existing research processes within research studies, research settings (e.g., the Clinical and Translational Research Center), research organizations such as Tufts CTSI, and across the CTSA Consortium.
Tufts CTSI seeks a RPI Project Manager to implement process improvement methods and metrics to improve the quality and efficiency of the research environment within Tufts CTSI and its Clinical Research Network. The incumbent will collaborate with Tufts CTSI leadership, staff, researchers, and administrators to collect, synthesize, and disseminate research process improvement strategies and tools by creating toolkits and providing consultations with research teams. He or she will also facilitate continuous improvement of Tufts CTSI services and research informed by established common metrics across the CTSA Consortium and other organization evaluation data.
Reporting to the RPI Director, the Project Manager will work with the CTSA leaders, staff, grantees, research teams, and administrators, across partner organizations to build their capacity to use process improvement methods and achieve improvements in efficiency and quality of Tufts CTSI services and supported research.
Work with the RPI Director to plan and carry out capacity-building activities that enable research team members to use process improvement methods to identify and resolve quality and efficiency issues.
Oversee and collaborate on the development and updating of performance improvement plans for the CTSA Program Common Metrics initiative and support use of related software.
Collaborate with evaluation team to identify data needs for continuous improvement activities and assist with developing protocols for data collection and analysis.
Develop training materials and assist with training and coaching Tufts CTSA staff and researchers in using improvement methods.
Plan and conduct collaborative learning activities through webinars and web-based meetings.
Ensure cross-functional teamwork and project coordination.
Assist with developing and maintaining a web-based repository of resources for researchers on best and promising practices for improving clinical trial performance.
Manage data systems and collect, organize, and maintain data and program information.
Prepare tables, figures, and written summaries for essential reports and presentations to our funding agency, Steering Committee, External Advisory Committee, and other internal and external reports and meetings.
Coordinate committees or working groups to develop and sustain improvement initiatives; schedule meetings, develop meeting agendas, manage media and audio-visual needs, communicate meeting outcomes, and oversee execution of action items.
Summarize progress, best practices, and successes associated with the RPI program.
Work with the Communications Manager on project communications and dissemination activities.
Supervise project administrative assistant.
Perform other job related duties as requested or required.
III. JOB REQUIREMENTS:
JOB KNOWLEDGE AND SKILLS:
Demonstrated knowledge of applying continuous quality and process improvement methods in relevant settings.
Ability to teach quality improvement frameworks and engage physicians and/or researchers in collaborative work.
Strong analytical and data management skills. .
Strong project management knowledge, experience, and skills.
Strong interpersonal skills and demonstrated ability to empower others, develop a positive culture, and facilitate teamwork across organizations.
High degree of professionalism and capacity to manage relationships with a wide variety of individuals in differing roles, e.g., Advisory Committee members, the Tufts CTSI Dean, Executive Director, investigators, research and administrative personnel, consumers/patients, media; ability to represent the organization at high profile events.
Excellent self-management and organizational skills, and ability to work as a team player and team leader.
Excellent written and oral communications skills including the ability to draft and present program materials.
Ability to prioritize and manage multiple projects concurrently.
Knowledge of research environment and methods preferred.
Bachelor’s degree required; Master’s degree or higher preferred. Degree is preferably in public health, clinical research, or related field.
3-5 years of work experience, preferably in an academic or medical research setting.
An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements.
IV. WORKING CONDITIONS/PHYSICAL DEMANDS:
Consistent with a typical office work environment. Work requires frequent typing/computer keying.
This is a grant-funded position through April 30, 2019 with the strong possibility of renewal.
AMERICANS WITH DISABILITIES STATEMENT:
Must be able to perform all essential functions of this position with reasonable accommodation if disabled.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time to reflect process improvements and business necessity.