Leads the organization-wide development and implementation of quality improvement interventions including data collection, auditing activities, and monitoring of regulatory and accreditation activities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work with administrative and clinical leaders to plan, carry out and achieve clinic/program goals, improve operating processes, monitor and ensure patient safety and satisfaction; and develop appropriate policies and procedures.
Manage the activities required to secure certification/accreditation by The Joint Commission and other outside organizations.
Coordinate agendas and meeting materials for the Quality Council and its clinical and operational committees.
Lead the development and management of the organization’s dashboards.
Develop and support implementation of the strategic plan and quality improvement work plan among the various clinic sites. Develop and mange committee-specific work plans.
Compile, trend and develop reporting for small to medium data sets. Disseminate reports based on system needs. Oversee completion of dashboards.
Provide staff instruction on quality and safety; promote and facilitate staff-wide involvement and understanding of CQI concepts and tools.
Coordinate and conduct ongoing medical chart reviews, peer reviews and facilitate the implementation of practice protocols.
Oversee the activities of patient satisfaction surveys, including data collection and quality measurement related to improving patient services.
Service as a representative of the organization on external committee and associated subcommittees.
Perform other duties as assigned.
Required Education and Experience
Bachelor’s degree in clinical field.
Experience in and demonstrated knowledge of community health centers and quality improvement.
Proficiency with Microsoft Word, Excel, Power Point and Visio or similar applications.
Ability to produce, interpret and monitor data for decision making.
Ability to consistently meet departmental work schedule as designated.
Preferred Education and Experience
Registered Nurse or other clinical expertise
CPHQ (Certified Professional in Healthcare Quality)
Advanced degree in clinical field or quality improvement
Job Type: Full-time
Internal Number: 2
About Minnesota Community Care
As Minnesota's largest Federally Qualified Health Center, West Side Community Health Services ensures that the communities we serve have access to high quality and affordable health care. Approximately 86% of our patients in the 2016 calendar year were people of color from Asian, African American, American Indian or Latino communities, and 98% of our patients had incomes below 200% of federal poverty guidelines.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. West Side Community Health Services values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply.