Cape Cod Healthcare is expanding and growing fast! Our state of the art facilities, located throughout Cape Cod are experiencing dramatic growth and we would like you to consider an opportunity to become a part of our future.
Cape Cod Healthcare is currently seeking a Risk Manager who proactively investigates areas / processes of high risk to minimize harm. Works collaboratively with the VP of Patient Care Services, Chief Medical Officer and other senior leaders and managers to promote patient safety and prevent, reduce and control loss to patients, visitors, physicians and employees. Works collaboratively with Senior VP/Chief Legal Officer regarding legal and insurance issues/matters.
PRIMARY DUTIES AND RESPONSIBILITIES:
Investigates and monitors all hospital sentinel events and near misses within 72 hours of the event. Reports findings to VP of Patient Care Services, Chief Medical Officer and other appropriate senior staff within 5 working days.
Convenes, conducts and reports on all Root Cause Analyses meetings within thirty days of the sentinel event or near miss. In collaboration with involved departments/disciplines/individuals, formulates corrective action plans.
Using criteria promulgated by regulatory agencies (Dept. of Public Health, Dept. Mental Health, Board of Registration in Medicine, FDA, etc) recognizes which events/incidents meet criteria and prepares and submits written reports as appropriate.
Involves Chief Medical Officer, VP of Patient Care Services, Chief Legal Officer in the timing and preparation of external reports to investigative bodies regarding patient care events.
Maintains awareness of regulatory activities related to healthcare risk management. Keeps record of reportable events to Department of Public Health, Boards of Registration in Medicine, Nursing, Pharmacy, FDA, liability carriers and other regulatory bodies. Acts as a primary contact for all such investigative bodies including during on-site visits. Assists in the preparation of written reports/responses to regulatory agencies.
Assists department leaders in risk identification, investigation and reduction. Works collaboratively with other managers and staff members to support and develop performance improvement teams and policies and procedures to improve processes as a means to reduce risk and improve patient and staff safety.
Manages and promotes the hospital’s electronic incident reporting system. Provides/ensures follow-up to reported incidents /events where needed and maintains a database for reporting trends and data to appropriate hospital committees and administrators. Provides risk management data for approved external reporting.
Collaborates with Patient Representative and department directors/managers to resolve complaints/issues before they evolve into liability claims.
Participates in the education of physicians, nursing and other staff on risk management issues, practices and activities. Monitors professional journals, publications and patient safety web-sites to remain abreast of current initiatives regarding patient safety.
Works with hospital staff and outside counsel answering interrogatories and gathering information, materials and evidence for litigation cases.
Identifies potential claims/lawsuits and submits notices of potential claim investigations and summaries to VP Patient Care.
Collaborates with hospital administration, management and Environment of Care Committee to analyze and manage safety and environment of care issues.
Serves as staff support to the hospital's Patient Care Assessment Committee and participates and leads committees/task forces as appropriate to the position.
Knowledge of theories, principles and concepts acquired by completing a Bachelor's Degree in a clinical field (RN, RT, PT, SLP, etc.). Master’s degree preferred.
Five to seven years clinical experience preferably in a hospital setting.
Experience in healthcare administration, risk management, and/or healthcare quality preferred.
Certified Professional in Healthcare Risk Management desired.
Must demonstrate leadership abilities and possess excellent oral and written communication skills.
Must write clearly and effectively.
Must have the ability to analyze and interpret data and process flow.
Ability to organize and manage multiple projects simultaneously.
Must demonstrate initiative and ability to work independently and without much secretarial assistance.
Internal Number: 181128-50002664
About Cape Cod Healthcare
Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 450 physicians, 5,300 employees and 790 volunteers, Cape Cod Healthcare (CCHC) has two acute care hospitals, the Cape’s leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), and numerous health programs.
To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.
We will be the health service provider of choice for Cape Cod residents by achieving and maintaining the highest standards in healthcare delivery and service quality. To do so, we will partner with other health and human service providers as well as invest in needed medical technologies, human resources and clinical services. Above all, we will help identify and respond to the needs of our community.
To be compassionate, respectful and professional in the way we deliver care. To be relentless in pursuing the highest standard of quality through continuous improvement, emphasizing the power of teamwork.To ...be honest, ethical and open in all our relationships. To be responsible stewards of the community`s resources by working efficiently and cost effectively. To serve all without regard to sex, race, creed, residence, national origin, sexual orientation or ability to pay.