Western Maine Health is part of MaineHealth, northern New England’s largest integrated healthcare system. Western Maine Health is comprised of a 25-bed Critical Access Hospital and thriving physician practices in Family Medicine, Internal Medicine, Pediatrics, Surgery, and Ob/Gyn. In partnership with MaineHealth, Western Maine Health offers oncology, ENT, urology and cardiology care in Norway. Western Maine Health enjoys over a decade of outstanding quality and patient experience results; best-in-class employee and physician engagement, and consistently strong financial results. Western Maine Health is an active teaching site for medical and nursing education, in partnership with the Tufts Maine Track program and other medical schools. We also offer a Rural Internal Medicine in Maine residency program in partnership with Maine Medical Center and a robust offering of nursing education program for new graduates. Western Maine Health is located in Norway, Maine, home to a thriving downtown, lakes, hiking trails, and downhill ski resorts. Norway is less than 1 hour from Portland and 3 hours from Boston.
The quality team at Western Maine Health is a part of MaineHealth’s integrated quality department. Quality team members work closely with local leadership and clinicians in Norway and benefit from MaineHealth’s system-wide initiatives to standardize technology platforms and essential workflows. Easy access to quality leaders across the MaineHealth network, participation in system-wide quality improvement collaboratives, and enhanced ability to benchmark and compare quality and safety measures are some of the advantages of being part of New England’s largest integrated healthcare system.
The Senior Director for Quality and Safety oversees and manages the coordination of Performance Improvement, Patient Safety and Risk Management to align quality improvement initiatives across the organization. Plans, organizes, develops, and directs the overall operation of the department in accordance with federal, state, and local standards, guidelines, and regulations., in order the ensure a comprehensive quality program. Collaborates with relevant stakeholders in planning and decision-making that affects the department.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Bachelor’s degree from four-year college or university in an accredited RN program; Master’s degree preferred with at least five years of experience related to clinical quality, patient safety and risk management required
Active State of Maine RN license required
Certification as a Certified Professional in Healthcare Quality (CPHQ) strongly preferred
Familiarity with electronic health records, clinical decision support, patient safety reporting, and clinical quality measurement and reporting is required
Ability to work with mathematical concepts such as statistical inference, and to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical information in mathematical or diagram form and deal with several abstract and concrete variables.
Self-directed and self-motivated with a firm understanding of leadership role; skilled change agent with a proven track record of motivating others to improve clinical quality and patient safety
Effective communicator with the ability to create strong partnerships; able to serve as a role model through professional behavior and open, direct communication
At Western Maine Health, we take pride in our family atmosphere and values. When you join Western Maine Health, you become part of a family offering high-quality care in a beautiful, rural setting amidst a wealth of year-round outdoor recreational activities.
MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.