A large, fiscally sound, health system with prominent medical school serving NYC and surrounding suburban areas, seeks to hire a Physician Director of Patient Experience to focus on improving physician/patient communication for their academic medical centers. This is an exciting opportunity to work as a change agent,Physician Director of Patient Experience to transform the culture of the academic medical centers of the organization by leading the implementation and evolution of patient communication by creating and implementing a strategic and tactical plan.
Guide physicians toward improving patient communication, compliance and outcomes
Set goals and develop policies for providers, department, and site patient satisfaction
Develop and implement appropriate strategies to improve patient satisfaction, health services delivery, and employee engagement
Work alongside leadership in the development of action plans based on report data
Recognize positive behavior contributions to the organization using praise, appreciation, and rewards.
Respond to complaints, concerns, and suggestions for improvement while adhering to guidelines for complaint resolution
Collaborate with third-party patient satisfaction survey company to conduct surveys in the inpatient and outpatient environments and ensure a smooth flow of data feedback to system users
Promote positive interpersonal relationships among fellow employees, physicians, patients, and visitors
Set clear expectations for staff by developing job specific customer service expectations and behaviors for each position supervised
Identify training and staff development needs and ensure training is provided
Make rounds to meet patient families and assess satisfaction
Develop programs for new associate orientation, on-boarding process, and new leader orientation
Board Certified MD OR DO required
MBA, MHA degrees are an added plus
Successful transformational work history in the Patient Experience, Physician Communication arena
Must have previous leadership or management experience
Additional Salary Information: Potential candidates are welcome to discuss this on an individual basis in order to be competitive based on experience and needs
Internal Number: 5281
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