The QI Coordinator supports the Chief Quality and Risk Officer in carrying out administrative activities related to the Quality, Risk Management, and Compliance programs at Summit Community Care Clinic. They collaborate with all levels and departments throughout the organization to carry out action items, corrective actions, and quality improvement activities. They are responsible for coordinating with the Data Coordinator to collect data related to process outcomes and reporting it in an organized and effective manner to members of leadership. The QI Coordinator performs assessments related to quality, risk management, and compliance, reports findings to the appropriate staff, and follows up on actions taken to resolve the findings. They provide administrative support for operational site visits and facilitate quality/process improvement activities by organizing Plan-Do-study-Act (PDSA) cycles with relevant staff members, supporting data collection, and closing the loop. The QI Coordinator is also responsible for carrying out activities related to patient feedback.
Work with staff to facilitate PDSA cycles by helping to identify appropriate process changes, data collection methods, and documentation of findings. Provide communication back to staff on outcomes of process improvement activities.
Prepares materials for QA meetings and maintains relevant minutes and action items.
Follows up on corrective actions from risk and quality assessments such as audits, peer review, and patient safety investigations.
Track results from various quality and risk assessments such as peer review, unanticipated outcomes, and risk assessments to identify trends.
Coordinate patient satisfaction surveys and prepare results for presentation.
Coordinate and facilitate patient feedback activities and meetings.
Coordinate chart audits as needed.
Support activities related to QI for grants deliverables.
Perform clinical system/process audits (i.e., test and referral tracking, credentialing and privileging, and clinical protocols) to identify gaps.
Perform risk assessments at least quarterly to identify potential risks to the organization. Communicate findings to department leads and follow up on action items to completion.
Coordinate and perform audits on processes related to PCMH recognition to ensure compliance to standards.
Coordinate and perform audits related to health center program compliance.
Coordinate and perform audits related to risk and operational compliance needs.
Update documentation related to clinical quality as needed.
Provide support in closing the loop on all corrective actions taken related to unanticipated outcomes,
Coordinate with Data Coordinator to ensure processes are adequate to support data reporting needs.
Provide administrative support for risk/compliance software as it pertains to quality, risk, and compliance.
Act as main administrative support for operational site visits, coordinating the collection and organization of all relevant documentation to ensure that all pre-visit needs are met.
Collaborate with Data Coordinator on projects as needed.
Summit Community Care Clinic (SCCC) is a Federally Qualified Health Center (FQHC) providing integrated healthcare in the mountain communities of Summit, Lake, Park, Grand and Chaffee Counties in Colorado. We offer high-quality primary care, oral health, behavioral health, and reproductive health services to all community members at an affordable cost. We have been recognized locally, state-wide and nationally for our integrated care model, and for the high quality of care that we provide.