Advocacy / Non-Profit, Community Health Center/Community Clinic, Hospital, Public and Private, Medical Group, Office of Healthcare Practitioners, Office of Physicians, Outpatient Care Center, Public Health
4 Year Degree
The Quality Improvement (QI) Project Manager optimizes care delivery across all health center departments by managing projects that aim to improve clinical quality outcomes, reduce unnecessary health costs, improve patient experience, and enhance care team satisfaction. The QI Project Manager must have at least three years of experience in project management and quality improvement, should possess a strong analytical ability with various types of data, and should demonstrate a track record of using a collaborative team-oriented approach to lead others through change.
Essential Duties and Responsibilities
Identifies health center performance on key clinical quality measures, and disseminates data to appropriate stakeholders.
Works with data team to develop real-time analytics to track key clinical quality measures, and to disseminate these data to clinical teams.
Works with Medical Director of Quality and Operations and departmental Medical Directors to identify high-priority areas for clinical quality improvement; works with appropriate stakeholders to plan, implement, and evaluate initiatives to improve clinical quality in these areas.
Manages high-priority cross-departmental programs, including grant programs pertaining to clinical quality improvement and care delivery transformation.
For externally funded projects, acts as point of contact with external funding agency and contributes to written reports to these agencies as needed for reporting purposes.
Pulls basic data from a variety of systems as needed for planning, implementation, or evaluation of quality improvement projects; works with others in the organization to pull more complex data as needed.
Analyzes data pertaining to quality improvement projects in order to provide valid, pertinent, and actionable information to clinical leaders.
Manages data distribution for patient experience survey; becomes knowledgeable about patient experience survey and serves as local expert on the survey for clinical leaders; works with clinical leaders on targeted efforts to improve patient experience.
Works collaboratively with others, from front-line staff to senior management across clinical and administrative departments.
Performs other duties as requested by leadership team.
Education: Bachelor’s degree; Master’s degree or comparable work experience preferred.
Experience: Minimum three (3) years of experience in project management and quality improvement; experience collecting and analyzing quantitative data; experience interacting with external stakeholders and funding agencies. Experience in the medical field is highly preferable.
Knowledge/Abilities: The QI Project Manager will need strong project management experience, including experience developing project plans, efficiently running large group meetings, and working collaboratively with others to ensure action items are completed. The QI Project manager will need to possess excellent organizational skills, a proactive approach, superb communication skills, and an ability to collaborate across roles and disciplines. The QI Project Manager should be able to interact effectively with all levels of staff and inspire others around him or her toward a goal of continual improvement.
The QI Project Manager will participate in health center committees and department management meetings as needed. The QI Project Manager should have strong analytical and problem-solving skills, should be independent and self-motivated yet eager to work with others, and should be facile interpreting numerical outcome data and presenting it visually (e.g. Excel/PowerPoint).
Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time.
While performing the duties of this job, the employee may become exposed in the clinical departments to body fluids or hazardous chemicals. When under these working conditions, OSHA standards and universal precautions must be followed at all times.
While performing the duties of this job, the employee must be able to work in a fast-paced environment.
CSHHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Internal Number: 1119
About Cornell Scott Hill Health Corporation
In 1968, members of the New Haven community, including Mr. Cornell Scott, partnered with the Yale School of Medicine to establish Connecticut’s first Federally Qualified Community Health Center—Hill Health Center. In the decades since welcoming our first patient, the Cornell Scott-Hill Health Center, as we are now known, has been providing comprehensive, compassionate care to communities throughout Greater New Haven. Along the way, we have opened new care sites and expanded our services in order to meet the needs of the people we serve.
Today, the Cornell Scott-Hill Health Center is proud to stand as a national leader in community healthcare, offering state-of-the-art, integrated care at twenty care sites throughout New Haven County. We serve over 36,000 patients each year and work hard every day to continue the important work that Mr. Scott started, keeping close at mind his advocacy for community healthcare and his passion to meet the healthcare needs of the under-served.