Reports to the Director of Quality. Manages the hospital wide risk management program. Coordinates all phases of the Risk Management program including planning, monitoring, implementing goals and objectives. Plans and directs the insurance and liability issues for the facility staff, patients and vendors. Excellent proactive interpersonal and communication skills (oral and written) required.
Excellent customer service skills required. Excellent organizational skills required. High level critical thinking skills and problem resolution skills required. Computer skills with word processing, graphics, presentation tools, and data base programs required. In depth knowledge of Joint Commission standards, Federal / State laws / regulations required. Ability to manage multiple projects/priorities and deadlines required. Excellent Presentation skills required.
Assess, develop, implement and evaluate the processes to ensure quality services are delivered.
Demonstrates through their department performance support of the hospital wide quality initiatives.
Demonstrates ability to incorporate new trends, research and initiatives that will continue to raise the bar of performance.
Demonstrates communication throughout out the hospital to ensure that all staff understand and comply with federal, state and corporate regulatory standards.
Serves as Patient Safety Officer to promote teamwork and educational programs that enhance staff performance and the quality of patient care.
Serves as Facility Compliance Officer
Successfully assesses, evaluates, and implements strategic plans to improve patient satisfaction and loyalty.
Supports, demonstrates understanding and plan development of all facets of the Customer Service Programs.
Demonstrates proactive approaches and idea formation of strategies to sustain and improve overall customer satisfaction and loyalty.
Participates in the Patient Complaint/Grievance Committee to ensure patient satisfaction with respectful and timely follow up.
Human Resource Management:
Successfully creates a culture that results in staff fully engaged in the mission and vision of the organization and committed to delivering high quality services.
Ability to effectively identify and retain highly talented staff that fit the needs of the department.
Demonstrates ability to efficiently plan and adjust human resources that are needed in departments addressing changes in various patterns related to patient need, staff expertise, new services, physical plant and volume.
Assess, develop, implement and evaluate initiatives for reward and recognition of staff.
Collaborate with the Human Resources Department on all allegations of sexual misconduct, Corporate compliance calls (as needed) and disciplinary actions with those employees that have direct patient contact.
Demonstrates clear decision-making process with defined goals that are clearly communicated to their staff.
Leads with confidence, decisiveness, with a sense of clear focus and direction.
Demonstrates communication throughout out their department that ensures employees know what to expect.
Demonstrates actions taken that enhance their education, knowledge and abilities to perform their job at a high level.
Serves as Facilitator/ Leader on multiple patient safety committees and task forces.
Serves as Facility Compliance Officer
Assess, develop, implement and evaluate a strategic plan for the department.
Demonstrate ability to plan and adjust to changes that effect service line.
Collaborate with colleagues to ensure organizational success in support of hospital's mission and vision.
Identify and implement opportunities to more effectively manage resources.
Assess, develop, implement and evaluate the efficient use of resources to ensure financial stability of the organization.
Design and comply with annual budget to effectively meet department needs
Bachelor’s Degree in Nursing or related field required and Current licensed RN required.
Ability to meet State criteria for Risk Manager Position as appropriate.
Master’s Degree (MSN) Preferred.
3-5 years practical experience in nursing or health care risk management with management experience required.
Licenses / Certifications:
Current RN License required and ability to meet appropriate State Risk Management criteria.
Internal Number: MGRRI16335
About Venice Regional Bayfront Health
Venice Regional Bayfront Health is a 312-bed, acute care hospital and is part of the Bayfront Health Network. Our regional network of six hospitals and more than 6,000 medical professionals offers patients a broader range of services and experience than any one hospital could provide. Recognized nationally for our quality of care, we are integrated to give our patients exceptional clinical knowledge while providing advanced treatments and technology. Accredited by the Joint Commission, Venice Regional Bayfront Health provides an array of health care services to the greater Venice area. The hospital and its affiliated Gulf Coast Medical Group clinics provide quality health care that is accessible to residents and visitors across Central and South Sarasota County. The hospital’s services include cardiac, stroke, orthopedic, metabolic, open-heart and advanced surgery, wound care, women’s care and interventional radiology. Our team has more than 350 affiliated physicians and 1,200 employees. The Hospital Volunteers of Venice, a non-profit organization, supports our hospital with nearly 500 volunteers and contributes to the community through grants and scholarships.