The Doctors Company is seeking a Patient Safety Risk Manager in the Florida East Coast area.
The ideal candidate would be experienced in working with complex healthcare systems and physicians' offices and have in-depth knowledge of patient safety/risk management concepts and professional standards and regulations.
Responding to members’ questions (24/7 availability and e-mail access)
Providing consultation to members regarding risk management solutions (phone/e-mail communications or in-person discussions)
Providing, directing and assisting members with available resources including (tool kits, CME, data analytics, articles, self-assessment tools, etc.)
Delivering solution-focused risk management and patient safety consultation to members in a cost- effective manner
Delivering live and web-based CME and non-CME training
Providing Patient Safety/Risk Management services and documents
Developing service plans for large accounts including documentation
Participating in and contributing to Operational Reviews and Roundtables
Proactively identifying alert topics and sending members general alerts related to their practice
For assigned accounts and territories, provides input to regional implementation plans
Business Development Relationship Development
Identifies and shares new business opportunities with the account team
Participates and contributes to analysis of submissions and presentations to new business opportunities
Develops account relationships with large accounts including the development and implementation of service plans
Develops relationships with the direct sales team and independent agents to assist where needed in the production and retention of business
Risk Identification and Solutions
Works with Underwriting and Claims to analyze and provide solutions for accounts with loss ratios exceeding expected performance
Supports the development of general service plans using closed claims data that address specific physician specialties, entity types, healthcare procedures, patient comorbidities, patient diagnoses, and other factors that contribute to patient injury
Gathers risk data (e.g. account-level, specialty comparison) and shares with account team members for risk analyses and solutions
Participates in the development & updating of CME and non-CME training as approved by Regional Leader
Identifies requested training trends and share with management to develop articles and on-line training
Technical Knowledge and Professional Development
Completes required training and maintains proficiency in the use of identified PS/RM tools and products
Maintains professional training and certifications through continuing education and training
Develops and maintains proficiency in the use of data analytics, benchmarking and data driven solutions for large and standard accounts
Shares observations and ideas for products/services with PS Department leaders learned from experiences in communicating with office practice managers and members
Other Duties as Assigned
Participates in identified projects and tasks as assigned
The successful candidates will bring the following qualifications to the role:
Master’s degree or equivalent. Registered nurse or equivalent healthcare education highly preferred.
Certified Professional in Healthcare Risk Management CPHRM required within one year of hire
Ten (10) years’ experience in healthcare or insurance risk management
Excellent communication/presentation and organization/planning skills
Working knowledge of health care quality improvement design, tools, and processes
Ability to identify patient safety/risk management needs and develop needed programs.
Ability to work with senior leadership of multiple organizations.
Ability to work with diverse personalities.
Ability to file alphabetically/numerically/chronologically/by color code.
Good organizational skills; exhibits accuracy when working with details.
Good communication, active listening, and presentation skills.
Ability to exchange information clearly and concisely, present ideas, and report facts.
Ability to work different shifts and varying hours, including overtime and weekends on occasion, as necessary.
Ability to adapt to changes in the work environment.
Thorough knowledge of applicability of relevant laws and regulations.
Ability to attend meetings and training sessions, make presentations or perform other assignments at locations outside regular office.
Ability to manage multiple projects.
Ability to manage own workflow and resolve questions and problems with supervisor.
Ability to set priorities and maintain accuracy while meeting deadlines.
Ability to complete projects on time and within budget.
Ability to effectively influence actions and opinions of others.
Ability to maintain confidentiality of information processed, as appropriate.
Ability to travel, frequently if necessary.
Excellent decision-making skills.
Superior ability to use a personal computer and most common Microsoft Office software including Outlook, Word, Excel, and PowerPoint.
Qualification & SkillsPreferred
Customer Relations- Advanced
Communication Skills- Advanced
Planning/ Organization- Advanced
Bachelors degree, with a strong preference in Nursing or related field. Master’s degree preferred.
Telecommuting is allowed.
Internal Number: PATIE01142
About The Doctors Company
As the nation’s largest physician-owned medical malpractice insurer, The Doctors Company has always been guided by our mission: To advance, protect, and reward the practice of good medicine.