The Director of Donor Quality Assurance position is responsible for the management of the Donor Quality Assurance department, its employees and the donor record review and medical release process. This individual is responsible for ensuring the timely review and release of all RTI tissue donor records in compliance with RTI policies and procedures and regulatory requirements. Approaching this role with a focus on process improvement will be vital to ensuring the department’s ability to improve and succeed in its abilities and outcomes. This position must effectively interact on a regular basis with senior members of the recovery partners' management team as well as the RTI Medical Directors.
Working collaboratively with VP and Director of Donor Services, the Director DQA works closely with recovery partners to manage metrics/KPI’s relating to the record release process and outcomes associated. Additionally, the Director must implement processes with a focus on engaging the recovery partners to ensure a positive customer experience and improved/continued client satisfaction. The Director will join cross-functional internal teams to assist in ensuring the timely and successful release of donor records needed by the operations division. This position will be critical to the success of the company in helping RTI Donor Services maximize the number of patients served while maintaining a high level of quality and patient safety.
RESPONSIBILITIES
Appropriately prioritize workload and projects effectively and in a timely manner in accordance with organizational policies and procedures and in order to meet the needs of the larger RTI organization
Build, train, develop, and retain a diverse, knowledgeable, and performance-oriented staff, delegating responsibility, while providing direction and leadership
Work cross-functionally with multiple departments and individuals throughout RTI Surgical and Donor Services including but not limited to Quality Systems, Planning & analysis, Donor Services Account Management and RTI Medical Directors with a goal of creating efficiencies and maximizing outcomes of the chart release process
Regularly review and update as needed all controlled documents, SOP’s, work instruction, job aids and training material for the DQA department
Ensure the department is reviewing and releasing donor records in compliance with all regulatory requirements including but not limited to FDA, RTI, AATB, State of New York, State of Florida, German Health Authority
Develop and implement processes to ensure donor records and the DQA department is always audit-ready
In conjunction with the Vice President, develop and implement overall strategy for Donor Quality Assurance, while maintaining alignment with RTI Surgical business strategy to:
Ensure Patient Safety is a top priority
Release Donor records in a timely and effective manner
Improve tissue recovery partner experience
Achieve operating targets for RTI DQA department (number of charts released monthly by tissue type)
Assess best practices in industry for improvement opportunities
Collaborate with Donor Services to improve Agency chart release outcomes
Improve RTI chart release metrics with a goal of becoming Best in Class tissue processor
Stakeholder management
Attend OPO business reviews (quarterly or monthly as needed)
Ensure adequate supply of released tissue supply for operations department needs in order to meet Ops release plan
Represent RTI at key conferences, OPO forums, Advisory boards etc.
Involvement with AATB to stay abreast of industry trends
Other duties as assigned
CORE COMPETENCIES:
Comprehensive understanding of tissue recovery landscape: FDA Good Tissue Practices, AATB Standards, Tissue donor chart release, Tissue criteria across all tissue types
Partner Relations / Customer Service
Personnel management
Employee development
Strong communication skills
Critical thinking and problem solving
Strategic leader
Results-oriented business leader
Continuous improvement focus
Strong attention to detail
EDUCATION/EXPERIENCE REQUIRED AND/OR PREFERRED:
7-10 years of experience in healthcare preferred
5 years of Supervisory Experience required
5 years working within a tissue recovery/donation organization required
Bachelor’s Degree preferred
CTBS Certification preferred
NOTES:
Telecommuting is allowed.
Internal Number: 1185
About RTI Surgical, Inc; RTI Donor Services
RTI Donor Services is a not-for-profit organization that partners with tissue recovery organizations in acquiring donated tissue on behalf of RTI Surgical, with the goal of maximizing the gift of tissue donation to benefit recipients in need. RTI Surgical processes the tissue into high-quality surgical implants that improve patient lives. Further, we are focused on investing in innovation to develop the next generation of tissue safety technologies and implants, in partnership with RTI Surgical.
