NYU Langone Health’s Access Center supports the NYU Langone physician practices remotely and provides a single and centralized point of access for patients and physicians. The access center serves as the first point of contact for patients scheduling appointments, obtaining physician referrals, requesting prescription refill and more.
In this role, the QA Analyst is responsible for coordinating with team members to ensure that coaching feedback is delivered timely to Agents and will regularly sample and review evaluations and reporting to ensure operational consistency. The QA Analyst is collaborative and works with other team members to identify potential process improvements. Additional responsibilities include assisting with classroom and side-by-side training related to call quality and providing Quality Assurance Training.
Three years of experience working in a Contact Center environment, preferably in a Quality capacity
Experience in using contact center Quality Assurance software
Experience in a HealthCare Contact Center a plus
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.
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