The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources.
The Trickle Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel.
The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.
We offer great benefits with immediate Health Insurance coverage
Career growth and advancement potential
Work Hours/Shift: Full Time / Day
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth Orlando’s service standards.
Supports Clinical Experience Leaders in innovating, developing and facilitating deployment of large-scale improvement and change projects by leveraging analytics, learning and performance improvement methodology, patient experience theory, clinical workflow and empirical evidence research and collateral engineering to facilitate practice integration and standardization across the region
Manages the development and production of special media and marketing communication projects.
Develops strong working relationships with internal and external resources and vendors to produce and publish numerous forms of internal and external communication, reports, education, patient-facing and team-facing collateral, video production, and presentations.
Operates and owns the Patient Experience Website and produces all content. This includes working with vendors as applicable to implement both regular maintenance and user-initiated enhancements. Responsible for testing enhancements and ensuring optimal website performance.
Operates and owns Voice of the customer data warehouse, social media and complaints/grievances trending, team recognition programs and other programs and projects as directed by clinical excellence leaders to support the integration and sustainment of patient experience best practice and performance.
Creates and presents presentations for communication and training with leadership, physicians, and staff, which includes; leadership development, statistical data analysis and interpretation, behaviors, patient experience evidenced-based initiatives, and shadow/observation consultations.
What You Will Need:
EDUCATION AND EXPERIENCE REQUIRED:
Bachelor’s degree in Business Administration, Marketing Research, Communications, Healthcare or related field
Three years of experience in healthcare, or project management
Experience directly related to duties and responsibilities specified
Experience in developing training materials and programs
Proficiency in Microsoft Office Suite and other marketing software such as InDesign
Knowledge of clinical operations; safety, regulations, processes, finance
Ability to teach, translate, and interpret patient satisfaction analytics
The Patient Experience Project Designer is responsible for designing, creating and managing projects and deployments aligned with patient experience performance management, enhancement and goals of AdventHealth. The Project Designer works closely with clinical experience leadership, regional and campus leaders in consulting and developing assessments, communication strategies, and learning tools and collateral for areas of focus to drive key performance indicators (KPIs). This includes but is not limited to two-way communication with patients and families, media productions, marketing materials, web design management, and training and development. The Product Designer is known as an expert in the field of patient experience and manages short- and long-term strategic projects as directed by clinical experience leadership to achieve and sustain top-quartile performance. This role will analyze and evaluate patient expereince data (Press Ganey/CMS CAHPS), written and verbal consumer and team member feedback; produces reports; and fulfills custom requests for patient experience outcome visuals. Educates and trains leaders and staff members on various communication modes and methods in understanding patient needs. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.