Director Customer Experience in La Vergne, TN for Alorica
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Director Customer Experience
GET TO KNOW ALORICAAt Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYPerforms complex high level management work overseeing the development and implementation of client related programs at our fulfilment center.  Develops strategies and hiring of key management for returns inspection, test and repair, refurbishment and order fulfillment center supporting all of North America.JOB RESPONSIBILITIES• Develops and implements long and short-term strategies to effectively utilize technical and human resources to provide quality service to clie


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