Careers in Quality

PURPOSE

Under the direction of, and in collaboration with the Health Center Leadership, establishes an effective risk management and patient safety program. Implements a risk management and patient safety model that is both proactive to identify potential risk or safety issues which could affect patients, caregivers, stakeholders or the medical staff and reactive to actual events/near misses to ensure that causative factors are identified, and actions implemented to reduce or eliminate recurrence. Serves as the organization's Patient Safety Officer.  Develops a model to be utilized across all UNITE HERE HEALTH patient care centers and provides leadership and guidance across the organization on the patient safety model.

 ESSENTIAL JOB FUNCTIONS AND DUTIES

Create and implement an effective Risk Management/Patient Safety program including:

• A Risk Management/Patient Safety plan, with annual review and revision to meet organizational goals and changes in industry regulations/standards
• Develop and support the organization’s Culture of Safety 
• Develop and maintain relationship with our Provider Partners and help support the development of their infrastructure for patient safety
• Administrator for the Enterprise event tracking system, with oversight to ensure event capture, tracking, analysis and reporting
• Collaboration with provider partner leadership and teams on risk management and patient safety matters
• Collaboration with Insurance Claims Adjusters and Legal on litigation impacting the health center, including responsibility for insurance claims submissions, in collaboration with Legal, and oversight of the health center’s relationship with the adjusters 
• Ensures that patient complaints are reviewed in collaboration with the patient experience team
• Review of all actual/potential cases to identify risks and work with Legal and key internal stakeholders to develop mitigation strategies to prevent recurrence
• Oversight of the organization's Root Cause Analysis (RCA) activities. Reports RCA events, findings and action plans to appropriate committees 
• Direct all investigations related to Sentinel Events, event reports with harm score of level E-I, or other situations where harm to a patient, caregiver, stakeholder, or medical staff occurred
• Responsible for the organization's policies and procedures related to risk management and patient safety activities
• Serves as the organization's subject matter expert for risk management and patient safety regulations and processes
• Maintains current knowledge of risk management and patient safety regulations, standards and practices
• Ensure organizational compliance with Federal, State or Accrediting Body risk management and patient safety regulations and standards
• Provides organization-wide education on risk management and patient safety topics
• Participates in all Enterprise-wide Risk Management/Patient Safety initiatives
• Supports key stakeholder activities, including education, development and implementation of workflows to accomplish department goals, evaluation, etc.
• Sets goals and achieve measurable results in alignment with organizational priorities 
• Contributes ideas to plans and achieving department goals
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

ESSENTIAL QUALIFICATIONS

 Years of Experience and Knowledge

• Minimum of five (5) years of current experience in healthcare risk management/patient safety is required
• Managerial experience is preferred

 Education, Licenses, and Certifications

• Bachelor's degree in a healthcare related field is required
• Preferred: Master’s degree
• Required: Certified Professional Healthcare Risk Management or Certified Professional in Patient Safety (CPPS) or must obtain within two (2) years of hire
• Preferred: Registered Nurse in Nevada

 Skills and Abilities

• Intermediate level Microsoft Office skills (PowerPoint, Word, Outlook)
• Intermediate level Microsoft Excel skills
• A clear communicator; able to work across cross-functional teams
• A good relationship builder, with colleagues and external partners
• Detailed-oriented
• Able to manage multiple, competing projects independently
• A creative thinker and excellent problem solver
• Able to exercise strong judgment and maintain confidentiality
• Comfortable with a high degree of ambiguity, rapid change
• Passionate about service to colleagues and customers
• Must be fully vaccinated against COVID-19