Risk Management and Patient Experience Manager in Boston, MA for Fenway Health
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Risk Management and Patient Experience Manager
Reporting to the Director of Quality Improvement, the Risk Management and Patient Experience Manager oversees the organization-wide Risk Management program and provides oversight, training and guidance to staff to support a patient-centered experience of care.  The Risk Management and Patient Experience Manager develops and maintains systems within the organization to detect, monitor, prevent, measure, investigate, report and manage patient adverse events, incident reports, patient complaints and other indicators of potential patient harm.   This role collaborates with leaders and staff across the organization, and is a role model in team training, change management, and continuous process improvement. The Risk Management and Patien


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