Careers in Quality

All the benefits and perks you need for you and your family: 

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days

Location: 80 BROWNSBERGER CIRCLE, Fletcher, 28732

The role you’ll contribute: The Patient Care Advocate position is an outreach position to patients who need care for a variety of medical conditions that are identified by data analysis. Chart reviews will be undertaken to determine if patient meets criteria for outreach. Patients will be contacted and appropriate appointments made, lab or imaging studies ordered to facilitate the care of the patient. Contact with patient’s primary care provider will be required to ensure coordination of care. The Patient Care Advocate position will coordinate, assist, and implement quality improvement initiatives within Physician Enterprise. This may involve researching data, developing project plans, monitoring quality improvement activities, individual case review, serving as a resource and providing education to team members, providers, and practitioners.

The value you’ll bring to the team 

•  Develops and implements training plans to educate end users for assigned projects.
• Facilitates end-user training programs and ensures proper training material is available and provided prior to and during training.
• Provides medical literature research service to the patient, family or health care provider.
• Engage with the employer to negotiate a mutual beneficial solution for the employer and the patient.
• Communicates effectively and courteously on the telephone and in person with patients and colleagues.
• Fulfills responsibilities such as: checking on patients and making sure they come to appointments and follow-ups.

The expertise and experiences you’ll need to succeed:

• CMA or LPN.
• High school graduate or equivalent required
• Three years of clinical experience required.
• Two or more years of EMR experience required
• CMA - Must be a certified medical assistant through one of the following associations, National Healthcare Association (NHA), American Medical Technologists (AMT), or American Association of Medical Assistants (AAMA)
• LPN – Must have an active LPN in the state of North Carolina