Careers in Quality

Join our organization in this new role! Southern California Association of Governments (SCAG) is seeking a Senior Management Analyst to collect and analyze data and metrics to improve the strategy, effectiveness, and operational efficiency of the Media & Public Affairs department. Overseeing the Metrics and Insights function, this role will work with internal and external partners to identify and analyze data for the purpose of gaining insights to inform SCAG’s marketing and communication programs and plans. The Senior Management Analyst will also identify and track key performance metrics for the Media & Public Affairs department for the purpose of making ongoing recommendations for increasing the team’s effectiveness and operational efficiency.  
 
This position contributes to the organization’s mission by supporting individual goals of planning programs, positioning the agency with key audiences and growing engagement with its offering, as well as contributing to the overall operational health of the organization through continuous improvement and process enhancements. 
 
SCAG’s Media and Public Affairs Department performs many key functions for the agency, such as deploying strategic communications to further agency priorities and foster public understanding of long-range regional planning. The department aims to produce clear and consistent communications, media, and promotional campaigns that exemplify agency values and standards, and enhance the SCAG brand as a respected and influential voice for the region by increasing awareness of agency’s work and purpose.
 
WHO WE ARE
 
As a mission-driven organization, SCAG is committed to attracting and retaining talent who embody SCAG’s values. SCAG's workforce is passionate and committed to innovation that improves the quality of life for all Southern Californians. When you join SCAG, you can expect a culture where collaboration and teamwork is fostered. 
 
SCAG operates as a hybrid organization because we recognize that work can be successfully performed in various locations. Designing a work environment and culture where SCAG’s mission, effectiveness, and collaboration can be more flexibly served demonstrates our commitment to diversity, equity, inclusion, and belonging (DEIB) by supporting work-life balance for our employees, retaining our existing dedicated staff, and increasing access to new talent pools.
 
As part of our Work@SCAG hybrid approach, employees’ eligibility in the three work models (office, hybrid, remote) will depend on the department, position, responsibilities, and duties. All work models require employees to work from a location based within the SCAG region. This position is expected to be in the office two day(s) per week. 
 
WHAT WE BELIEVE

MISSION
To foster innovative regional solutions that improve the lives of Southern Californians through inclusive collaboration, visionary planning, regional advocacy, information sharing, and promoting best practices.

VISION
Southern California's Catalyst for a Brighter Future.

SCAG CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.

In this role you can expect to:

• Contribute to development of a goal structure for Media & Public Affairs team, including associated key performance indicators and metrics to measure them
• Monitor, track and evaluate progress toward team goals, and make recommendations for optimizing work to better serve the goals
• Advise Media & Public Affairs team on areas of strategy related to these insights to inform tactical plans
• Oversee paid media planning and evaluation 
• Identify and analyze data from Planning and outside sources to inform marketing and communication programs and activity, prepare recommendations for acting on these insights
• Present insights and recommendations to project and program teams, including strategic opportunities related to these insights to inform tactical plans
• Plot and measure regular metrics around team workflow
• Analyze regular team workflow metrics and recommend improvements to optimize efficiency and productivity
• Present evaluations and insights on operational improvements to team and outside departments, as needed, and advise team on related areas of strategy related to these insights to inform tactical plans
• Oversee audience, brand and message-related research projects, as needed
• Assist with budget projections, tracking and management, as needed
• Perform other duties as assigned

What you'll bring to this role:

A typical way to obtain the required qualifications would be with 5 years' experience in data analytics, research, and marketing strategy, and budget analysis and development, especially in a public setting, and a bachelor’s degree in a relevant field.
 
Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities may also be considered.
 
We’ll be a great match if you also have: 

• 2-3 years of experience as an analyst or researcher in marketing insights, political campaigning and/or management consulting
• Experience working with Customer Relationship Management (CRM) systems
• Experience with survey methodology and research design
• Ability to proactively identify opportunities and find stories within data
• Strong administrative and organizational skills
• Strong communication and presentation skills
• Experience leveraging software tools needed for data collection and analysis