Careers in Quality

Guest Services Specialist - AdventHealth - LOCATION

Top Reasons to work at AdventHealth - LOCATION

You Will Be Responsible For:

• Demonstrates through behavior AdventHealthâ™s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organizationâ™s Performance Excellence Program booklet.
• Monitors and supports robotic and non-robotic events in progress, providing timely customer service from pre-event through close of programs; this includes but is not limited to supporting catering needs for all programs.
• Monitors the maintenance of Nicholson Center conference space; maintains the physical appearance of the conference space as a premier and critical tour stop for potential clients/partners.
• Handles Registration Desk duties as assigned, managing customer check-in, customer service, and other tasks as they arise.
• Utilizes a flexible attitude and willingness to make changes. Promotes and contributes positively to departmental team work.

What You Will Need:

• Excellent customer service and problem resolution skills
• Excellent communication skills, both oral and written.
• Ability to work under own initiative.
• Maintain a sense of calm under pressure

• Creativity in organizational skills with attention to detail, self-motivation, adaptability, people skills, and a team player.
• Hospitality Catering Service
• 3 yearsâ™ experience in Customer Service, Retail, or similar field

The Guest Services Specialist actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.   Works closely and actively participates with the Hospitality and Guest Services Manager to ensure excellent customer service. Involved in meal and meeting room setup, catering management and service, registration desk duties, and other customer service needs as they arise. Is accurate and timely. Assures excellent customer experience. Adheres to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

Logo

About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

Connections working at AdventHealth