Careers in Quality

OUC – The Reliable One, an industry leader as Florida's second largest municipal utility, is seeking a Director of Human Resources to join our Employee Experience Team.

We are looking for a strategic and innovative human resource professional to enhance OUC’s commitment to people strategy and culture through strategic leadership of internal programs aligned with company values and mission. In this role, you will plan, execute, and manage people initiatives, applying project management approaches and techniques to ensure consistent delivery of quality work. You will serve as a trusted advisor and thought partner to business unit leaders to evaluate, develop and implement solutions to achieve business objectives.

You will innovate and implement strategic objectives and, monitor for best-in-class results for the Human Resources team; champion a transformational workplace at the department and organizational levels.

The Director of Human Resources will provide inspirational and effective leadership to Human Resources Operations departments, which includes policy administration and compliance, employee relations, compensation, HRIS, benefits, and wellness.

Championing organizational change and guiding leaders through periods of transformation and cultural change; developing and maintaining a high-performance culture by coaching leadership teams to improve their effectiveness through organizational design and development.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable, reliable services and solutions. Click here to learn more about what we do

The Ideal Candidate will have: 

• Bachelor’s degree in Business Administration or related field from an accredited college or university (required); Master's degree (preferred);
• Minimum of ten (10) years of experience in Human Resources operations, strategy and policy design, organizational development, human resources change management, or related field, to include:
  • A minimum of five (5) years of experience working with senior executives in a client-facing consulting role, driving strategic outcomes in human resources, and
  • A minimum of five (5) years of progressive experience managing employees and leading high-performing teams
  • Proven experience in leading innovation, and implementing strategic objectives 
  • Passione and experience in championing a transformational workplace at the department and organizational levels
• Experience with Affirmative Action Plan design, implementation and compliance with OFCCP requirements associated with Federal Contractor work.
• Human Resources certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR, etc.) (preferred)

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes:

• Competitive compensation
• Hybrid work schedule, a blend of in-office and remote work
• Low-cost medical, dental benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time at start date
• Parental leave
• Educational and Professional assistance programs; Paid Memberships in Professional Associations; Paid Conference and Training Opportunities
• Free downtown parking
• Free access to on-site fitness centers at all our work locations

Click here to view our Benefits Summary.

Salary Range: $155,760.00 to 195,690.00 yearly

Location: Orlando, FL 32836 – “The Greenest Building in Downtown”- Reliable Plaza 

Please find below a complete job description for this role

Job Purpose: 
Advances OUC's commitment to people strategy and culture initiatives through strategic leadership of internal programs in alignment with company values and mission. Plans, executes, and manages people initiatives, applying project management approaches and techniques to ensure consistent delivery and quality. Serves as a trusted advisor and thought partner to business unit leaders to evaluate, develop and implement solutions to address talent needs, organizational structure, workforce planning and to achieve business objectives.
Primary Functions: 

•Successfully innovate and implement strategic objectives and monitor for best-in-class results for the Human Resources team; champion a transformational workplace at the department and organizational levels;
•Provide inspirational and effective leadership to Human Resources staff and other internal stakeholders;
•Establish credibility and rapport with the line and business executives as well as their teams by providing accountable and comprehensive HR functional leadership and direction.
•Lead the HR Operations departments, including policy administration and compliance, employee relations, compensation, HRIS, benefits and wellness;  Establish metrics and performance expectations for HR team and leverage people analytics for fact-based decision making; 
•Plan, organize and direct all employee relations activities to ensure fair and equitable treatment of all employees, compliance with company policies, and manage legal aspects of on-going and terminating employee/employer relationships.
•Partner with senior management to develop and implement programmatic approaches to performance management, policy development, organizational design and effectiveness, compensation and benefits, talent management and change management;
•Develop and provide guidance on compensation actions, including annual compensation planning activities, individual promotions, equity adjustments and related actions. 
•Champion organizational change and guide leaders through periods of transformation and cultural change; develop and maintain a high-performance culture by coaching leadership teams to improve their effectiveness through organizational design and development;
•Advise managers and employees on complex performance issues providing solid guidance on legal and regulatory trends in order to reduce potential business liabilities;
•Oversee human resources information systems team and functions to ensure employee and retiree data integrity and accuracy of HR reporting to support decision making;
•Develop and deliver effective employee communications;  
•Partner with the Executive and Senior Management teams to create strategic goals and project plans in support of the strategic pillars (Customer, Employees and Community) and core business processes, with key accountability measures;
•Develop and maintain external strategic partnerships to advance internal people initiatives; 
•Partner with the DEI and Engagement team, Employee Experience leadership and organizational leadership to ensure business practices are inclusive and equitable;
•Collaborate with leaders to establish performance metrics: benchmark, measure, track and analyze the effectiveness of OUC’s people initiatives; report progress; and identify opportunities for new areas of focus;
•Evaluate and align talent to current and future business needs; mitigate talent risks;
•Support and maintain effective business unit work groups and leadership team; foster a culture of respect and continuous learning;
•Manage selection and promotion procedures including reviewing applicants and interviewing potential new employees to select candidates for open positions within the business unit;
•Develop the annual operating and/or capital budgets for the area; ensure that operations are managed within authorized budgets; advise, develop, review and approve budgets, plans, and business goals;
•Champion behavior that is aligned with the company's code of conduct and safe workplace practices and expectations.
•Stay abreast of all federal, state and local employment laws and regulations and ensure organization’s policies, procedures and strategies are compliant. 
•Perform other duties as assigned. 

Education/ Certification/Years of Experience Requirements:

About Orlando Utilities Commission

Established in 1923 by a special act of the Florida Legislature, OUC—The Reliable One is the second largest municipal utility in Florida and 14th largest municipal in the country. OUC provides electric, water, chilled water and lighting services to more than 240,000 customers in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties.OUC has maintained the best electric reliability in the state of Florida for 18 years in a row. And its water, known as H2OUC, was named the best drinking water in the state in 2004 by the Florida Section of the American Water Works Association (AWWA).OUC is focused not just on reliability and affordability but weaves sustainability into everything it does. This includes opening the area’s first community solar farm, installing nearly 150 electric vehicle charging stations, implementing a comprehensive corporate recycling program, and encouraging its customers to use energy and water as wisely as possible.We have lived up to our name by providing the most reliable electric service in Florida and finishing well ahead of the state’s investor-owned utilities in key performance areas that measure overall electric distribution reliability.... What does that mean for you? It means you can rely on us to provide reliable and affordable electric and water service to you in an environmentally responsible manner. We are committed to:OneAvoiding interruptions to your serviceTwoRestoring your service promptly if an outage should occurThreeKeeping you informedFourContinually improving our systems so you always receive the most reliable servicehttps://issuu.com/oucthereliableone/docs/ouc_historybook_web_single_pgs

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