UI Health is seeking to hire a Behavioral Health Safety & Quality Specialist. Under the leadership of the Senior Director, Psychiatry Services, the Behavioral Health Safety & Quality Specialist, promotes safe care for patients receiving care in Psychiatry; keeping patient safety and clinical quality outcomes as a focus in all Behavioral Health service operations and clinical practice. This role proactively liaises with Risk Management & Patient Safety and Quality Performance & Improvement regarding safety issues identification, adverse events, and Behavioral Health quality and safety performance improvement initiatives.
Serves as a Behavioral Health safety and quality advocate and clinical role model.
In collaboration with Behavioral Health clinical quality and safety leaders, the Psychiatry Safety and Quality Specialist collects, evaluates, analyzes, and reports data required for clinical service quality evaluation. This role requires review of patient medical records, and appropriate documentation. The Psychiatry Safety and Quality Specialist has prescriptive authority to assess, identify, evaluate, and monitor risks and hazards identified through data collection. Provides analysis and input to Psychiatry leadership about trends and results of analyses; participates in the development of action plans and implementation of recommendations.
Serves as the Behavioral Health process improvement lead to facilitate continuous improvement activities on various internal quality, safety, and operational initiatives impacting clinical quality. Facilitates rapid tests of change to assess impact of change protocol on downstream metrics.
Will work with Risk Management in collaboration with the Senior Director of Psychiatry Service and Inpatient Unit Directors, and other Psychiatric leaders, to assist and support the Psychiatric Service with disclosure when an adverse event or untoward outcome occurs. Works with Psychiatry leadership to investigate adverse events and "near misses" with development of action plan and implementation.
Performs observations of various clinical and operational workflows to identify practice gaps, behavioral issues, and sources of process variation. Develops audits and measurement mechanisms to ensure solution implementation, sustainability, and compliance.
Collaborates with multidisciplinary teams composed of physicians, nursing, allied health professionals, and administrative personnel to ensure buy-in, incorporation of feedback, and ownership of action items for implementation. Leads and facilitates work groups and project discussion with forward project progression. Develops project progress reports that indicate barriers, risks, and anticipated issues and manages accountability to ensuring successful resolution.
Under the direction of the Senior Director of Psychiatry, provides administrative support to the Behavioral Health service QI/PI process. Participates in patient safety or administrative/leadership rounds and presents patient and staff safety concerns to appropriate clinical forums. Contributes to departmental performance review activities and rounds.
Keeps up to date with changing national standards of clinical practice for Psychiatry services and associated safety and quality literature. Disseminates pertinent safety and quality information to providers and staff.
Participates in Root Cause Analysis and maintains a database of records reviewed, issues identified, and assists in facilitating plans of correction and process improvements.
Facilitates review of injuries, complaints, incidents, or underperforming quality measures, based on established criteria, and compiles clinical synopses and physician/nursing analysis for presentation. Participates in Quality Review and Morbidity and Mortality meetings as assigned.
In collaboration with CNCII educators, assists with regular patient safety educational programs for staff practitioners, and assists with clinical drills for high-risk situations.
Works with clinical care providers to create Behavioral Health training programs. Fosters and promotes participation of the multi-disciplinary team through educational programs, simulations, and clinical drills. Facilitates and supports teamwork-training program for all department members and administers safety surveys to the healthcare team.
Perform other related duties and participate in special projects as assigned.
Bachelor's degree as required by the position to be filled in the area of specialization inherent in the position may be required.
One (1) year (12 months) of Quality Improvement work experience in a clinical or healthcare related field.
A Master’s degree in Nursing or healthcare administration or related field preferred.
5 to 7 years of progressive experience in an academic medical center, hospital, or clinic leading multiple performance improvement initiatives.
Direct experience in project leadership capacity with emphasis on group facilitation, root cause investigation, auditing, and implementation planning/execution.
Strong foundational knowledge of evaluating data sets for integrity, comprehensiveness, and scope.
Exceptional communication (written and verbal) skills, including ability to interact with a variety of stakeholders and audiences at all levels within the organization.
Advanced skills required in Word, Excel, and PowerPoint.
Advanced knowledge of process improvement methodologies, lean or six sigma tools, benchmarking, and auditing. Working knowledge of statistics and process control.
Prior experience with leading performance improvement of CMS reported clinical quality and safety measures preferred. Knowledge of common hospital regulatory standards preferred.
Ability to manage projects within scope, budget, and required timelines.
Highly organized, able to prioritize multiple assignments, and manage time effectively.
Able to operate independently and collaborate with stakeholders.
Possess strong problem-solving skills and a high level of attention to detail.
Salary & Benefits:
UI Health offers competitive benefit packages, including: vacation days, paid holidays, Floating Holidays, State University Retirement System, tuition waiver, tuition discount for dependents, and excellent medical, dental, and vision packages.
For consideration, please submit a complete application and supplemental resume by Thursday, February 15, 2024:
The University of Illinois at Chicago is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit www.hr.uillinois.edu/cms/One.aspx?portalId=4292&pageId=1411899