Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Internal Number: 9954228
1.0 FTE, 8 Hour Day Shift - Fixed Term
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The PQMS (Packard Quality Management System) Leader Fellow is a high potential individual currently working in Stanford Children's Health or Lucile Packard Children's Hospital (SCH/LPCH) outside of Performance Improvement (PI) department, who will temporarily transfer into a PI role for approximately 6 months. The aims for this assignment are to advance the individual's PQMS skills, to contribute to the organization's transformation through Packard Quality Management System (PQMS) improvement initiatives, and to contribute to the continuous advancement of PQMS. The PI department collaborates with process owners to create measureable, sustainable improvements. This position teams with PI Directors, Managers, & Analysts on assignments, as well as developing & implementing PI's own standard work. PI reports to the VP of Quality & Performance Improvement, alongside the Center for Quality & Clinical Effectiveness.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Works collaboratively with other PI members to provide facilitation & leadership for improvement projects & events for assigned departments.
Collaborates with operational leadership and manages process improvement programs that support various areas of the hospital.
Analyzes operational and procedural problems, and develops, recommends, and implements proposed solutions.
Collaborates in developing training curricula and materials, and participates in delivering training, such as PQMS Foundations.
Monitors the impact and value of performance improvement programs, and identifies continuous improvement opportunities.
Assists in the continuous improvement of the PI Fellowship program.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related field/discipline from an accredited college or university.
Experience: 2 years in SCH/LPCH at an "exceeds expectations" or "outstanding" level of performance. Identified by area management as high potential for leadership positions. Practices as a PQMS leader within their work area.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
The successful Fellow will
Have a strong desire for self-growth.
Understand & lead by example in putting our patients & families at the center of PQMS.
Possess a basic understanding of lean principles, systems, methods & tools.
Have completed PQMS Foundations, & preferably PQMS Leader Training.
Have hands-on experience in problem solving & process improvement, not limited to PQMS or Lean (not necessarily in SCH/LPCH).
Have a successful track record of valued team membership.
Continually challenge themselves to understand processes & methods at a deeper level.
Have the humility to admit what they don't know about lean & improvement sciences.
Be able to provide leadership and influence others, at frontline & departmental levels.
Possess the knowledge of some inpatient and/or clinic operations, and primary support processes.
Be able to communicate effectively at all organizational levels, and to instruct, persuade, resolve conflicts, & consult.
Be able to establish and maintain effective relationships with widely diverse groups.
Be able to plan & organize their own & their team's work.
Be competent in using Microsoft Word, Excel, PowerPoint, & Outlook.
Physical Requirements and Working Conditions The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.