Careers in Quality

THE QUALITY ASSURANCE MANAGER WILL:

• Perform job duties in compliance with site safety rules, with the intent of supporting an injury-free work environment. Assist the plant manager with the implementation of the site safety systems. Notify the plant manager of any safety systems malfunctions or violations.   
•  Demonstrate leadership and commitment to the site quality management system through personal accountability, systems integration, and risk-based thinking. 
•  Obtain, analyze, and coordinate corrective action, on significant deviations from quality standards. Effectively communicates relevant information to the management team.
•  Actively assist peer managers in providing education on quality concepts and methods to their employees.
•  Participate in the review of work procedures, instructions, SOPs, and other documents to ensure that the customers' quality requirements are met, both for current and new customers.
•  Strive for continuous improvement in overall defect-reduction; monitor defect-reduction procedure effectiveness and implement appropriate adjustments.
•  Communicate with customer representatives for quality related issues and concerns via email, virtual meetings, or in person; timely communicates with customers on open or pending action items.
•  Work with the Global Quality Director, Site Plant Manager, and front-line managers to troubleshoot issues on the production floor and in the field.
•  Ensure that supplier quality problems are investigated, trends are tracked, and issues resolved. 
•  Maintain ISO9001, FSC, PEFC, and customer quality systems and complete audits to maintain certification, qualification, and continuous improvement. 
•  Establish and track departmental goals and objectives that provide world-class quality and technical services performance to the organization.
•  Annually support the preparation of the department budget.
• Plan and coordinate work; train, monitor, and yearly evaluate quality staff performance: counsel, records and discipline all supervised employees, as needed; ensure that all team members participate in company directed efforts for self-development and improved performance. 
•  Able to hire and terminate or make recommendations to hire/term subordinates.
•  Other duties as assigned.

THE QUALITY ASSURANCE MANAGER WILL HAVE:

• Bachelor’s degree with 5 or more years’ experience working as a Quality Manager in a manufacturing environment; textile manufacturing is preferred.
• Experience with manufacturing Enterprise Resource Planning (ERP) software systems.
•  Experience with developing and/or maintaining an ISO 9001:2015 quality management system or equivalent (i.e., TS16949).
•  Experience as a Senior Internal Auditor or Quality Auditor with the ability to develop effective audit plans and write audit reports; ASQ Quality Auditor certification is a plus.
•  Working knowledge of ISO 14001, ISO 45001, FSC, and PEFC standards.
•  Possesses certificate of Six Sigma education, minimum Green Belt; Black Belt is a plus.
•  Working knowledge of Lean Manufacturing (i.e. 6S, Kaizen, waste elimination).
•  Proven ability to train employees on the effective use of problem-solving techniques, including root cause analysis methods (5 Why, Fishbone, etc.) and corrective action determination and validation.
•  Good understanding of Statistical Process Control charts and process capability.
•  Strong Microsoft Office skills (Office, Word, Excel, and PowerPoint).
•  Strong leadership skills.
•  Strong communication skills – ability to effectively converse with peer managers, production operators, upper management, customers, and suppliers.
•  Able to maintain a professional demeanor, even in times of stressful situations.