The Quality Manager is responsible for the development and maintenance of the Quality Management System. This includes both the ISO 9001 standards and product standards for the Saint-Gobain Solar Gard line of Window Film products as well as Industrial Film products manufactured at the company’s global sites for the Healthcare, Automotive, and Electronics industries. The successful candidate will manage the Quality Team which, in addition to San Diego manufacturing, will support activities at global service centers in Zulte, Belgium and Qingdao, China. Through the Quality Manager’s guidance and leadership, the Quality Assurance Team provides support so that the Company achieves and maintains industry leadership in the quality of its products. The Quality Team will rely on their extensive experience and judgment to plan and accomplish the group’s goals utilizing creativity as well as excellent diagnostic and problem solving skills.
Essential Responsibilities of the Position:
Exemplifies the following traits as a Quality Manager: Clear communication, teamwork, ability to make concise decisions in a fast paced environment, motivational skills and integrity.
Provides leadership and training to the group in basic and advanced project and diagnostic tools such as PFMEA, SPC, DOEs, Cause and Effect charts, Paretos, and DMAIC techniques among others.
Maintains up-to-date awareness of developments in the field of quality and constantly looks for ways of improving the overall quality process for the business.
Makes recommendations for implementing new ideas and oversees the implementation of approved plans.
Ability to effectively and efficiently demonstrate the quality engineering techniques such as risk analysis, test method development, statistical data analysis.
Owner for the WCM Quality and Process Control pillar.
Supports process improvement actions utilizing TQM methods and Six Sigma tools.
Extensive experience managing an ISO 9001 quality system including continuous improvement, problem solving and streamlining for efficiency.
Manages and/or facilitate internal, customer, and supplier audits including ISO 9001 audits.
Participates in the Material Review Board functions.
Prepares annual department budgets and monitors progress so that actions can be taken to keep spending under control while the department operates effectively and efficiently.
Audits quality tests performed within the company to ensure accuracy and consistency.
Acts as a liaison between the company and customers or suppliers to ensure that clear specifications and quality standards are defined and understood.
Coaches and trains employees, suppliers, and customers on effective and appropriate Total Quality Management methods, execution of Quality Plans and product specifications.
Lead problem solving investigations for product failures encountered during standard production or in new product development.
Ensures quality engineering support and analysis of customer complaint investigations as required.
Performs tests and/or reviews data submitted by others to generate Certificates of Conformance for Saint-Gobain Solar Gard products.
Assists in the planning and utilization of Quality Department resources to complete tasks such as lab testing or the support of new raw material qualifications.
Trains company employees to perform quality tests and evaluate test results.
Manages quality procedures and/or documents.
Reviews ECN’s to ensure compliance to the Saint-Gobain Solar Gard Quality System, and International requirements for New Product Development (NPD).
Advises on the development and execution of verification/validation plans and protocols associated with product/process quality according to Saint-Gobain Solar Gard Stage Gate and Saint-Gobain Solar Gard SOPs.
Able to lead DFMEA and PFMEA sessions as required.
Supports design control and process validation activities for new and qualification efforts.
Essential Requirements for the Position:
Bachelor’s Degree specializing in Quality Management or Operations Management. Master’s Degree and additional certifications preferred (ISO9001-2015 Lead Auditor, Lean/Sigma, Quality Management).
9 plus years’ experience in Management and extensive experience managing ISO 9001 Quality Systems and experience in Quality Assurance preferred in the wet processing and laminating industry.
Expertise in metrology and the design and use of inspection systems, especially in the films processing industry.
Expertise in web based processes (Metalizing, Coating & Laminating, Slitting) preferred.
Knowledge of OSHA requirements.
Familiarity of PPAP preferred.
Experience with healthcare related QA procedures: IP / OP / PQ preferred.
Leadership/people management experience and ability to coordinate efforts with others.
Proven track record of project development and management.
Working knowledge of Microsoft office suite, project management software experiences a plus.
Experienced in analyzing and presenting data in graphical and other forms.
Ability to draw conclusions and develop/present options from investigations and data and statistical analysis.
Ability to develop and give presentations to various levels throughout the organization.
Use of ERP system in a manufacturing environment: SAP.
If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.
We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.
