The Customer Quality Manager will lead and implement product, process, equipment and tooling qualifications and continuous improvement initiatives to improve reliability and consistency of products and processes. This position will provide leadership, influence, and direction for the company Quality Assurance activities.
RESPONSIBILITIES
Advocates for quality awareness and quality deployment throughout all areas of the company
Establishes the Quality System, Quality Plan and Departmental Procedures.
Provides strategic QMS direction to plant Managers/Supervisors.
Leads a group of managers on various projects.
Promotes quality achievement and performance improvement throughout the organization.
Sets Quality compliance objectives and ensures that targets are achieved.
Applies statistical process control methods for analyzing data to evaluate the current process and process changes.
Designs and implements quality assurance training programs to personnel in conjunction with managers.
Leads application and assists development of organization in areas such as problem solving, statistical methods, Six Sigma and various quality tools as needed.
Communicates significant issues or developments identified during quality activities and provides recommended process improvements to management and suppliers.
Takes ownership for the continuous reduction in cost of quality by using lean/Six Sigma tools of mistake-proofing and root cause analysis.
Maintains awareness of the business context and company profitability, including budgetary control issues.
KNOWLEDGE AND REQUIREMENTS
Bachelor's degree in Quality Management, Quality Certificates from reputable Universities/Institutes or a related discipline
5+ years experience in a manufacturing environment is preferred
5+ years of people leadership and development experience
Experience in procedure writing for quality systems highly preferred
Computer literacy
Proven record in establishing, implementing, and maintaining a Quality System for a large scale companies.
Experience in Establishing departmental procedures
Quality System Audit certification – Lead Auditor.
Strong Interpersonal Skills
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry
With over 70 years of experience, WIKA USA is the leading global manufacturer of pressure and temperature measurement instrumentation, producing more than 43 million pressure gauges, diaphragm seals, pressure transmitters, thermometers and other instruments annually. WIKA’s extensive product line, including mechanical and electronic instruments, provides measurement solutions for any application in a large variety of industries. A global leader in lean manufacturing and instrumentation experience, WIKA also offers a broad selection of stock and custom instrumentation as well as dedicated services to provide customers with the right solutions, at the right time, wherever they need us.
