To support our regional business objectives and development, we are now looking to grow our delivery capability and technical knowledge base by recruiting a Solutions Engineer & Customer Delivery Lead . This hybrid, hands-on role is focused on ensuring key customer projects are managed professionally and in a disciplined manner whilst becoming a key technical resource to support regional sales and bid activities. In addition, this role shall help drive product roadmap requirements through an intimate knowledge of customer objectives and desired outcomes. Mid-term, this role offers the successful candidate influence to develop Cordel’s wider delivery and technical capability and career progression to be an important part of the company's journey and continued success.
Main Purpose of Role
Initially, the main purpose of this role is to own customer success and become our project delivery lead into a small number of key US customers. By the nature of our business, this requires a level of technical ability and, ideally, an understanding of the rail industry. Subject matter-wise, the initial focus will be heavily skewed towards our clearance management solutions. Over time the role will extend to working closely with sales and the product team to provide technical competence and delivery guidance and support for new initiatives for new and existing customers and solutions.
Taking end-to-end responsibility and ownership of regional service delivery, often with respect to large customer projects
Creation and ownership of overall project planning using a proven project methodology
Ensuring projects are delivered to budget and revenues are realized in line with agreed project milestones
Managing project delivery against the agreed Scope of Work and ensuring variations are managed via a formal change control process
Externally acting as the key customer project interface and internally as the interface into Cordel’s technical delivery team
To establish & build relationships with partners, key suppliers, sub-contractors & internal stakeholders
Providing regular progress reviews updates to internal and external stakeholders identifying any possible project risks, and mitigating actions
Support the sales process in bid management and securing future opportunities and growth
Multi-Year, proven experience in delivering projects across large corporate organizations on time and within budget
Experience working with a formal project methodology, including project planning, control and assurance methodologies
Experience working with techniques and approaches related to the architecture, development, integration, and deployment of project phases
A demonstrable technical competence across a broad range of IT subjects, including data management, AI, etc.
Experience working in Rail and on Rail related projects
Some travel to client sites across the US should be expected; this will primarily be in support of client meetings and reviews
As a small, focused and growing company, individual character traits are essential; these include;
Strong interpersonal skills for interacting both internally and with customers
A willingness to adapt and grow and understand the need to own and deliver upon tasks not always directly aligned to the headline role
Ability to learn from customers and act as a source of knowledge for our customers to help drive new business requirements and opportunities
Comfortable working as part of a small team and interfacing to groups across multiple timezones
Ability to deal with ambiguity and change
Comfortable with ownership and accountability
Good communication, teamwork, negotiation, conflict management and leadership skills
Cordel is on a mission to use innovation including LiDAR, AI/ML and sector-specific software, to vastly improve the inspection and maintenance processes within the Rail sector. We are working with industry experts and key partners to deliver real value in solving industry challenges that drive commercial efficiencies and enable spending to be directed towards the most impactful outcomes, ultimately benefiting passenger and freight transit. We operate in three main geographies (USA, Europe and Australia) and are listed on the UK AIM.